I recently had an associate who was struggling with their iPhone. To rectify the situation it would take a trip to the Apple store. The phone would not receive phone calls or text messages and we were told by the phone service that it would need to go to apple. The associate immediately departed for the store and everyone else went back to work.
Many sunsets ago when I was in the Army National Guard we were in the field doing training with our sergeant and Squad leader, who was an older gentleman. Of course, I was 20 something so he just seemed old 😊 . Anyway, we were working on map training and navigation by compass for the day.