Tag Archives: customer

Changes

Mention the word change and a collective groan is often heard in conference rooms and offices regardless of your location.  Change is painful, we too often believe. Change will be uncomfortable and may create a scenario wherein you lose control. You may not like the end product; then you have to change it back.  Change just might break your business, or a relationship, or you personally.  Change is a six letter four letter word.  Why? Read More

Without white belts, there would be no black belts.

I was in the Dojo the other day and our Sensei was calling up the children for awards, and upon calling up the White belts he stated: “The white belts are the most important people in the Dojo.”  He went on to say, “ We all remember being a white belt, and how the feeling of being lost and uncoordinated and the thought of “I will never be a black belt,” felt,  but without white belts there would no one to hand the lineage down, no one to carry on the tradition. So you, white belt, are the most important to me” Read More

Where Have All the Good Flatbed Truckers Gone?

Trucking is one of the hardest battles we are fighting in the industry.  Who, will go where for what amount? We have all heard the discussion, 20,000 drivers short, Electronic logs, new regulations, large companies consuming small ones etc. On top of all of that, only a small percentage of those trucks are flatbeds. Read More

How Many Sales Associates Do You Need?

How many sales people do I need? Well, that’s easy, take your total sales for the last five years, no…the last 10 years…well maybe we can use the last 7 years… anyway, take that number, ( NO not what you paid taxes on, the REAL number) get the average of that time period. ( if you can’t do that, then go back to sales).   Anyway take the average sales for the time period, figure out your gross sales, take that number multiply it by 20%.  Divide that number by half the days in 6 years.   Multiply that number by Pi and then carry the X… hell I have no idea how many you NEED.  I don’t think they taught me that in school. Read More