Tag Archives: customer service

Do People Care Anymore?

I recently had an associate who was struggling with their iPhone.  To rectify the situation it would take a trip to the Apple store.  The phone would not receive phone calls or text messages and we were told by the phone service that it would need to go to apple.  The associate immediately departed for the store and everyone else went back to work. Read More

How Many Sales Associates Do You Need?

How many sales people do I need? Well, that’s easy, take your total sales for the last five years, no…the last 10 years…well maybe we can use the last 7 years… anyway, take that number, ( NO not what you paid taxes on, the REAL number) get the average of that time period. ( if you can’t do that, then go back to sales).   Anyway take the average sales for the time period, figure out your gross sales, take that number multiply it by 20%.  Divide that number by half the days in 6 years.   Multiply that number by Pi and then carry the X… hell I have no idea how many you NEED.  I don’t think they taught me that in school. Read More